Timer and Track Technical Support
If you have a problem with one of our products contact:
Emergency 24 hour cell phone support:
- Ask for Stuart Ferguson
888-693-3729 Ask for Ian Ferguson
There are more trouble shooting
questions and answers on the FAQ page. Please read the
FAQ if you are having trouble communicating with the computer.
shows a - .
A '-' means that the timer is not getting enough light. Make
sure the sensors mounted in the top are pointed straight down. They may be
gently bent into position until they are aimed properly.
My timer won't
display a time or a - , it just shows 0.
This means it is getting too
much light. Usually the timer is not mounted on the track and light is getting
in through the bottom of the timer.
What does the button on the Laser
The laser gate has to be reset to work. Every time the cars
break the infrared beam it will need to be reset before the cars go down the
track again. That button is the gate reset button.
My computer won't
receive times from the timer.
A. Most problems we see with the serial
port are with the receiving computer. There are many things that can block your
serial port from working. Try the suggestions below:
1) PDA software
is running. The icon for the PDA is down by the clock on the left bottom of the
screen. Close any PDA software and try again.
2) IR port enabled. I
think you can disable the IR port in the control panel.
modem is on COM-1. Open FUNterm.exe for COM-1 and type AT. If you get back
"OK" then you have an internal modem on COM-1. Maybe the serial port should be
COM-2 but is disabled.
4) On some computers the default setting of
the COM port is disabled to save power. IBM ThinkPad's do that. You will need
to read the owners manual to find out how to enable it.
If it is not the computer, you can tell if the
timer's serial port is working by putting an LED across pins 2 and 5 of the
nine-pin serial connector. The LED will glow if the LED leads are put in one
way and the LED will not light if the LED is put in the other way. Once you
verify that the LED comes on, then reverse the leads so that the LED is off.
With the LED off, trip each lane. When the last lane is tripped the LED should
flash. If the LED flashes, then the serial port on the timer is working.
You can also test the cable with the LED by plugging the cable into the
timer and then checking the LED at the other end of the cable - just like you
did with the timer.
You can get an LED at Radio Shack for about $2. The
Radio Shack part number is 276-307 or 276-309 (about a dozen other LED's they
have will work). You can see them at http://www.radioshack.com by entering the